TY  - JOUR

T1  - A practical approach to benchmarking in three service industries

JO  - TOTAL QUAL MANAGE

PY  - 2000/07/01

AU  - Simpson M

AU  - Kondouli D

ED  - 

VL  - 11

IS  - 4-6

SP  - S623

EP  - S630

Y2  - 2024/12/22

ER  -