@article{article, title  = {{A practical approach to benchmarking in three service industries}},

 url = {{}},

 year = {{2000}},

 month = {{7}},

 author = {{Simpson M and Kondouli D}},

 volume = {{11}},

 journal = {{TOTAL QUAL MANAGE}},

 issue = {{4-6}},

 pages = {{S623-S630}},

 note = {{Accessed on 2024/12/22}}}