TY - CHAP T1 - The cycle of blame and apology T2 - The Apology Ritual UR - http://dx.doi.org/10.1017/cbo9780511487477.006 PY - 2008/08/21 AU - ED - DO - DOI: 10.1017/cbo9780511487477.006 PB - Cambridge University Press SP - 101 EP - 122 Y2 - 2024/12/22 ER -