@article{article, title  = {{Measuring the unmeasurable: reader development and its impact on performance measurement in the public library sector}},

 url = {{http://eprints.whiterose.ac.uk/10975/ }},

 year = {{2001}},

 month = {{1}},

 author = {{Train B and Elkin J}},

 volume = {{50}},

 journal = {{Library Review}},

 issue = {{6}},

 pages = {{295-304}},

 note = {{Accessed on 2024/12/22}}}