TY  - JOUR

T1  - The Call-Center Training Handbook: A Complete Guide to Learning and Development in Contact Centers

JO  - Human Resource Management International Digest

PY  - 2010/07/20

AU  - Wilson JP

ED  - 

DO  - DOI: 10.1108/hrmid.2010.04418eae.001

PB  - Emerald

VL  - 18

IS  - 5

Y2  - 2024/12/22

ER  -