@article{article, title  = {{The Call-Center Training Handbook: A Complete Guide to Learning and Development in Contact Centers}},

 publisher = {{Emerald}},

 url = {{}},

 year = {{2010}},

 month = {{7}},

 author = {{Wilson JP}},

 doi = {{10.1108/hrmid.2010.04418eae.001}},

 volume = {{18}},

 journal = {{Human Resource Management International Digest}},

 issue = {{5}},

 note = {{Accessed on 2024/12/22}}}