@article{article, title = {{The unspoken work of general practitioner receptionists: A re-examination of emotion management in primary care}}, publisher = {{Elsevier BV}}, url = {{http://dx.doi.org/10.1016/j.socscimed.2011.03.019 }}, year = {{2011}}, month = {{3}}, author = {{Ward J and McMurray R}}, doi = {{10.1016/j.socscimed.2011.03.019}}, volume = {{72}}, journal = {{Social Science & Medicine}}, issue = {{10}}, pages = {{1583-1587}}, note = {{Accessed on 2024/12/23}}}