TY - JOUR T1 - How to strategically respond to online hotel reviews: A strategy-aware deep learning approach JO - Information & Management UR - http://dx.doi.org/10.1016/j.im.2024.103970 PY - 2024/07/01 AU - Ku C-H AU - Chang Y-C AU - Wang Y ED - DO - DOI: 10.1016/j.im.2024.103970 PB - Elsevier BV VL - 61 IS - 5 SP - 103970 EP - 103970 Y2 - 2024/12/22 ER -