@inbook{inbook, title = {{Chapter 9. And the postcode darlin’ . Vocative variation in service encounters on the telephone in Northern England}}, publisher = {{John Benjamins Publishing Company}}, url = {{http://dx.doi.org/10.1075/tar.5.09bau }}, year = {{2023}}, month = {{9}}, author = {{Baumgarten N}}, doi = {{10.1075/tar.5.09bau}}, isbn = {{9789027213945}}, pages = {{220-244}}, note = {{Accessed on 2024/12/22}}}