TY - JOUR T1 - The nature and role of empathy in public librarianship JO - Journal of Librarianship and Information Science UR - http://eprints.whiterose.ac.uk/10968/ PY - 2009/06/01 AU - Birdi B AU - Wilson K AU - Tso HM ED - DO - DOI: 10.1177/0961000609102827 VL - 41 IS - 2 SP - 81 EP - 89 Y2 - 2024/12/22 ER -