TY  - JOUR

T1  - Enhancing customer service: Perspective taking in a call centre

JO  - EUR J WORK ORGAN PSY

PY  - 2007/06/01

AU  - Axtell CM

AU  - Parker SK

AU  - Holman D

AU  - Totterdell P

ED  - 

DO  - DOI: 10.1080/13594320600989583

VL  - 16

IS  - 2

SP  - 141

EP  - 168

Y2  - 2024/12/22

ER  -