@inbook{inbook, title = {{Participatory interventions in call centres}}, publisher = {{Routledge}}, url = {{}}, year = {{2018}}, month = {{6}}, author = {{Axtell CM and Holman D}}, doi = {{10.4324/9781315410494}}, isbn = {{ 9781138221413}}, note = {{Accessed on 2024/12/22}}}