TY - JOUR T1 - Implementing a digital patient feedback system: an analysis using normalisation process theory JO - BMC Health Services Research PY - 2020/05/07 AU - Ong BN AU - Hodgson D AU - Small N AU - Nahar P AU - Sanders C ED - DO - DOI: 10.1186/s12913-020-05234-1 PB - Springer Science and Business Media LLC VL - 20 IS - 1 Y2 - 2024/10/18 ER -