@article{article, title  = {{Implementing a digital patient feedback system: an analysis using normalisation process theory}},

 publisher = {{Springer Science and Business Media LLC}},

 url = {{}},

 year = {{2020}},

 month = {{5}},

 author = {{Ong BN and Hodgson D and Small N and Nahar P and Sanders C}},

 doi = {{10.1186/s12913-020-05234-1}},

 volume = {{20}},

 journal = {{BMC Health Services Research}},

 issue = {{1}},

 note = {{Accessed on 2024/10/18}}}