TY  - JOUR

T1  - Replaced by a robot: Service implications in the age of the machine

JO  - Journal of Service Research

UR  - https://eprints.whiterose.ac.uk/id/eprint/161865

PY  - 2021/02/01

AU  - McLeay F

AU  - Osburg V

AU  - Yoganathan V

AU  - Patterson A

ED  - 

DO  - DOI: 10.1177/1094670520933354

PB  - SAGE Publications

VL  - 24

IS  - 1

SP  - 104

EP  - 121

Y2  - 2024/12/22

ER  -