TY  - JOUR

T1  - Using Benchmarks and Benchmarking to Improve Quality of Practice and Services

PY  - 2010/02/08

AU  - Lueger RJ

AU  - Barkham M

ED  - 

DO  - DOI: 10.1002/9780470687994.ch9

SP  - 221

EP  - 256

Y2  - 2024/12/22

ER  -