@article{article, title  = {{Using Benchmarks and Benchmarking to Improve Quality of Practice and Services}},

 url = {{}},

 year = {{2010}},

 month = {{2}},

 author = {{Lueger RJ and Barkham M}},

 doi = {{10.1002/9780470687994.ch9}},

 pages = {{221-256}},

 note = {{Accessed on 2024/12/22}}}