TY  - JOUR

T1  - An integrated framework of change management for social CRM implementation

JO  - Information Systems and e-Business Management

PY  - 2020/10/08

AU  - Jami Pour M

AU  - Hosseinzadeh M

ED  - 

DO  - DOI: 10.1007/s10257-020-00479-z

PB  - Springer Science and Business Media LLC

VL  - 19

IS  - 1

SP  - 43

EP  - 75

Y2  - 2024/12/22

ER  -