TY - CHAP T1 - Emotional labor at the unit-level T2 - Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work UR - http://www.taylorandfrancis.com/books/details/9781848729490/ PY - 2012/01/01 AU - Niven K AU - Totterdell PA AU - Holman D AU - Cameron D ED - Grandey A ED - Diefendorff J ED - Rupp DE PB - Routledge Academic SN - 978-1848729490 Y2 - 2024/12/22 ER -