@inbook{inbook, title = {{Emotional labor at the unit-level}}, publisher = {{Routledge Academic}}, url = {{http://www.taylorandfrancis.com/books/details/9781848729490/ }}, year = {{2012}}, month = {{1}}, author = {{Niven K and Totterdell PA and Holman D and Cameron D}}, isbn = {{978-1848729490}}, note = {{Accessed on 2024/12/22}}}